Privacy policy

Privacy Policy

At The Wool Bag, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you interact with our website or make a purchase.

1. What We Collect

When you browse or shop with us, we may collect:

  • Your name, email address, phone number

  • Shipping and billing addresses

  • Payment details (processed securely via trusted third parties)

  • Order and purchase history

This information is used solely to fulfill your order and enhance your customer experience.

2. How We Use Your Information

We use your information to:

  • Process orders and manage deliveries

  • Communicate updates or respond to queries

  • Send occasional emails if you opt in (you can unsubscribe anytime)

  • Improve our website and service based on customer interactions

We never sell or share your personal information with unaffiliated third parties for marketing purposes.

3. Sharing Your Information

We only share your information with reliable service providers (e.g., payment processors and couriers) when necessary to complete your purchase. These partners are required to protect your data and use it only for agreed purposes.

4. Security

Your privacy is important to us. We use industry-standard security measures to protect your data. Payment information is encrypted and handled by secure third-party services.

5. Your Rights

You can:

  • Request access to your personal data

  • Correct or update your information

  • Withdraw consent for marketing communications at any time

To make a request, simply contact us at info@thewoolpot.com.

6. Cookies

We use cookies to provide a smoother browsing experience and gather anonymized website analytics. You can manage cookie settings through your browser at any time.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here, and your continued use of the site means you accept those changes.

Contact Us

Have questions about your privacy? We're happy to help.

Email: info@thewoolpot.com
Website: www.thewoolbag.co.nz