Shipping & returns

Shipping Information

New Zealand Shipping

We offer free delivery on all New Zealand orders over $150.
Your order will be processed promptly and dispatched within 1–3 working days. Delivery usually takes 1–4 business days depending on your location.

International Shipping

We’re happy to ship The Wool Bag worldwide.

For international orders, please email us at info@thewoolpot.com with the following:

  • Quantity of Wool Bags (or Wool Pot bundles) you'd like to order

  • Full delivery address, including any special instructions

We’ll provide you with a delivery quote based on your location.

Please note:
You may be responsible for any customs duties, import taxes, or local sales tax required by your country. These charges must be paid in full before your order will be released from customs. All prices are listed in NZD.

Shipping Insurance

Shipping insurance is not included in your delivery cost. If you would like to insure your order, please arrange this independently. We do not cover any insurance, duties, tariffs or tax as part of the shipping fee charged at checkout.

FAQs

What if I accidentally enter the wrong delivery address?
If an incorrect address is provided and the order is returned or requires redelivery, you will be charged for the additional delivery cost.

Can I exchange my product?
Yes – we accept exchanges (not refunds). If you'd like to exchange your item, standard delivery fees will apply. Please choose carefully.

What payment methods do you accept?
We accept Visa, MasterCard, ApplePay, and online bank transfer. If you'd prefer to pay by bank transfer, email us and we’ll send you an invoice with our account details. Don’t forget to include your full delivery information.

Cancellations & Exchanges

We’re happy to offer exchanges or refunds within 14 days of purchase, provided the item is returned in its original condition.

Important Notes:

  • Shipping costs are non-refundable and return shipping is at your expense.

  • We are not responsible for any lost returns.

  • Once your returned item is received and inspected, we will process your exchange or refund.

How to Exchange a Product:

  1. Email us with your name, invoice number, and the item you'd like to exchange.

  2. Return the item via a tracked courier service. Please include a note with your name and exchange details.

  3. Send the tracking number to us once your return is on its way.